FAQ
Your questions, answered.
Everything operators ask before switching. If yours isn’t here, send us an email.
HelmVue is the single platform that replaces every spreadsheet, paper log, and disconnected tool in your vessel operation. Maintenance, compliance, logbooks, crew certs, documentation, and charter scheduling. All in one system. The result: zero missed deadlines, instant document retrieval, and inspection-readiness every day of the year.
Anyone responsible for keeping vessels compliant and operational. Fleet managers, operations directors, captains, and crew across commercial, charter, and superyacht sectors. One vessel or fifty. HelmVue scales to your fleet. Based in Australia, serving operators worldwide.
Book a 20-minute demo and we’ll show you HelmVue with your vessel types and workflows. If you’re ready, we handle everything: fleet configuration, data migration, crew access. Most operators are fully live within 7 days.
Absolutely. We built HelmVue for the real world, where internet drops mid-ocean. Core features work fully offline. Logs, maintenance updates, and records sync automatically the moment connectivity returns. Your crew never has to wait for a signal.
7 days or less. We configure your fleet, migrate your existing data, and train your crew, all around your operational schedule. No downtime, no disruption. You’ll wonder why you didn’t switch sooner.
Yes. Headquartered in Australia, built for global operations. We support operators across multiple jurisdictions and regulatory frameworks: AMSA, MCA, USCG, class societies, and more.
Both plans give you the full platform: fleet dashboard, maintenance scheduling, digital logbooks, AI-powered document search, safety equipment tracking, charter calendar, crew management, and inventory. Professional adds oil and garbage record books, vessel certificates, SOPs, survey management, training and drills, and risk assessments. Everything you need to be inspection-ready. Nothing extra to buy.
Yes. Set up a task once. It triggers automatically when engine hours hit your threshold or the calendar interval arrives. No manual checking, no missed services. It just works.
Instead of flipping through a 400-page manual, just ask: “What’s the torque spec for the starboard thruster?” HelmVue searches your uploaded documents and gives you the exact answer in seconds. Works with PDFs, Word docs, and any format you upload.
HelmVue turns your SMS from a static binder into a living system. Upload your manuals and procedures, and the platform enforces every schedule, check, and record automatically. Auditors see a complete, traceable history instead of signatures on paper.
HelmVue covers the full scope of vessel operations out of the box. We're actively building integrations with accounting, procurement, and vessel tracking systems. Have a specific requirement? Tell us on your demo call and we'll give you an honest answer.
Two plans, both all-inclusive. Essential: $2,800/year per vessel for everything a smaller operation needs. Professional: $4,800/year per vessel in your first year (normally $6,000) for full operational command with advanced compliance tools. No per-user fees. No hidden charges. No surprises.
We do something better than a free trial. We give you a personalised demo using your actual fleet setup, so you can see exactly how HelmVue works for your operation before you commit. Book at sales@helmvue.com.
Yes. Upgrade from Essential to Professional any time with one click. All your data, configuration, crew profiles, and history carry over instantly. Zero disruption.
Yes. Fleets of 5+ vessels get volume pricing. The more vessels you add, the lower your per-vessel cost. Contact sales@helmvue.com and we’ll put together a custom quote in 24 hours.
Credit card, bank transfer, or invoice. Annual plans can be paid upfront or quarterly. Whatever works for your cash flow. We’re flexible because we want to make this easy.
Bank-level security. AES-256 encryption at rest, TLS 1.3 in transit. Every organisation’s data is completely isolated. Role-based permissions mean your crew sees only what they need to. Nothing more.
Enterprise-grade AWS infrastructure with 99.99% uptime. Data residency options available. Tell us where your data needs to live and we’ll make it happen.
Only the people you authorise. You control exactly what each crew member, captain, and shore-side manager can see and do. HelmVue staff never access your data without your explicit, written permission. Your fleet data is yours.
Continuous automated backups with point-in-time recovery. If something goes wrong (it won’t), we can restore your data to any point in time. Multi-zone failover means HelmVue stays up even if an entire data centre goes down.